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See the exact customer journey

Choose a buyer score. Watch CSI Assist respond.

Preview the messages your buyer receives and what your management team sees before the OEM survey lands.

Parkside Motors

via CSI Assist

Today · 10:24 AM

Hi Jordan, this is CSI Assist on behalf of Parkside Motors. Congrats on the new 2026 F-150! We want to make sure your first 48 hours have been absolutely perfect. On a scale of 1 to 10, how would you rate your overall experience?

Reply as the buyer

Management activity

Parkside Motors

  1. 01

    Pulse check delivered

    Sent to Jordan 36 hours after delivery of a 2026 F-150.

  2. 02

    Waiting for buyer score

    Choose a score on the phone to continue.

  3. 03

    Automatic routing

    The next message depends on the buyer's score.

  4. 04

    Survey inbox reminder

    Scheduled four days after delivery for buyers who scored 9 or 10. Additional reminders are sent only when directed by the dealership, keeping your sales team from awkward follow-ups.

The resulting customer message or manager alert will appear here.

Where buyer info comes from

No new systems for your team to learn.

Buyer contact details are pulled from your dealership in whichever way fits your store — setup takes minutes, and you can switch methods anytime.

Option 01

CRM/DMS Integration

CSI Assist connects directly to your CRM or DMS and pulls new deliveries automatically — completely hands-off.

Option 02

Automated Nightly CSV Export

Your system sends a nightly CSV of the day's deliveries, and every buyer enters the pulse-check queue overnight.

Option 03

Manual BDC/Manager Upload

Your BDC or a manager uploads deliveries through a simple dashboard — ideal for stores that want direct control.