Your salesperson may be graded differently than you expect.

A buyer can choose an 8 or 9 intending to say “great job.” Many manufacturer scorecards count anything short of the top response as a miss—with real consequences for the person who helped them.

What a buyer may mean

9Great job

How it may be counted

0MISS

Understand the score before you submit

Scan for your independent survey guide.

Learn how the survey can affect the salesperson who helped you, share honest feedback accurately, and contact the dealership team directly if something needs attention before the survey arrives.

Summit Motor Company

Example City, KS 66000

csiassist.com/sample-dealership