For franchise dealerships

Protect your CSI from well-meant 8s and 9s.

A flawless delivery can still become a factory miss when a satisfied buyer chooses a 9 believing it means “great job.” That disconnect can affect staff bonuses, OEM incentives, recognition, and related performance measures. CSI Assist explains the scoring system independently, before the survey arrives.

Create your account$399 per dealership / month · pay by card · cancel any time

Not sure what your customers will see? View a sample buyer page with fictional dealership details.

One education system your whole store can use.

✓A personalized education page that explains how survey scoring can affect the salesperson who earned the buyer's trust
✓A direct link and printable QR code for delivery folders, plate frames, and follow-up emails
✓Fixed, neutral copy explaining CSI math — written and maintained by us, never editable into a score request
✓Brand-aware wording so the page matches the scale your manufacturer actually uses
✓Direct phone numbers for your GM, sales manager, and salesperson listed on the page, plus a one-click message form that reaches all three — so buyers raise problems with you before the factory survey arrives
✓A portal where you keep your public phone, email, and hours current
✓No contracts, no per-customer fees, cancel any time

Ready at delivery

A professional handout your team can print and share.

Every participating dealership gets a personalized, one-page flyer with its own buyer-page link and QR code. Place it in delivery folders or hand it to customers at vehicle delivery—without asking for a particular score.

Preview the sample flyer Print sample

Independent buyer education

Sample · fictional dealership

Before your manufacturer survey arrives

Your salesperson may be graded differently than you expect.

A buyer can choose an 8 or 9 intending to say “great job.” Many manufacturer scorecards count anything short of the top response as a miss—with real consequences for the person who helped them.

What a buyer may mean

9Great job

How it may be counted

0MISS

Understand the score before you submit

Scan for your independent survey guide.

Learn how the survey can affect the salesperson who helped you, share honest feedback accurately, and contact the dealership team directly if something needs attention before the survey arrives.

Summit Motor Company

Example City, KS 66000

csiassist.com/sample-dealership

Compliance first

Education your team can share with confidence.

No score mandates

Nothing on your page can ask a customer for a 10, or for any specific answer. The copy explains how the scale works and stops there.

No conditional incentives

We do not offer any feature that ties a reward to a survey answer. Rewards tied to submitting a survey must be valid regardless of the score given.

No dealership-written copy

You supply factual details only — name, location, phone, email, hours. The educational text is ours and identical for every member.

Independent by design

Every page carries a disclaimer stating we are not affiliated with any manufacturer or dealership and do not instruct consumers how to answer.

Single plan

$399/ month

Flat participation fee per dealership. Includes the education page, share link, QR code, delivery flyer, and direct contact tools. Pay by card and cancel any time.

Create your account

Disclaimer: This website is an independent educational resource. We are not affiliated with, endorsed by, or partnered with any automotive manufacturer or specific vehicle dealership. We do not solicit, influence, or instruct consumers on how to answer specific survey questions. Our sole mission is to provide transparency into automotive industry metrics.