Privacy Policy

Overview

CSI Assist ("we," "us," or "our") operates an independent educational website that explains how automotive manufacturer satisfaction surveys are scored. This policy explains what information we handle for visitors and for the dealerships that subscribe to our program.

We do not collect buyer contact information

Visitors can read our pages without creating an account or providing personal information. Buyers may voluntarily use a participating dealership's contact form to send a message directly to its listed team. We do not receive buyer lists from dealerships, and we do not send marketing messages, texts, or survey reminders to consumers.

Information dealerships provide

• Account information: dealership name, brand and manufacturer, authorized contact name and email, and login credentials.
• Public page details: city, state and ZIP, public phone number, public contact email, and hours of operation — information already published by the dealership.
• Billing information: accounts payable contact, billing email and phone, mailing address, and optional purchase order number.
• Buyer messages: information a buyer voluntarily enters when asking a participating dealership's team for help.

How we use information

• Generate and maintain the dealership's public education page.
• Deliver buyer messages to the dealership contacts selected by the buyer.
• Support payment and communicate with the dealership account.

How we share information

We share data only with the service providers needed to run the site — hosting, authentication, and database services — and with our email provider for account and billing correspondence. We do not sell data.

Editorial independence

Subscribing dealerships cannot edit the educational content of any page, cannot request a particular survey score through our platform, and cannot condition any reward on a survey answer. We are not affiliated with, endorsed by, or partnered with any automotive manufacturer or dealership.

Security and retention

We use encrypted transmission, authenticated access controls, and row-level database permissions so each dealership can reach only its own account. Account records are kept while the account is active and for a reasonable period afterward for billing and legal purposes. Dealerships may request deletion by emailing info@csiassist.com.

Contact us

Questions about this policy? Email info@csiassist.com.