Terms of Service

Agreement

These Terms of Service ("Terms") govern access to and use of the CSI Assist website and dealership program (the "Service") by franchise auto dealerships and their authorized users. By creating an account or using the Service, you agree to these Terms.

Service description

CSI Assist is an independent educational resource explaining how manufacturer satisfaction surveys are scored. Subscribing dealerships receive a personalized page on our website that carries our educational content along with their factual store details, a share link, and a QR code. We do not contact vehicle buyers on a dealership's behalf and we do not send texts, survey reminders, or marketing messages to consumers.

Compliance rules

• Educational content is written and maintained solely by us and cannot be edited by a dealership.
• The Service may never be used to request, suggest, or imply that a customer should give a particular score or answer.
• No reward, discount, or benefit may be conditioned on a survey answer. Any promotion tied to completing a survey must be valid regardless of the score given.
• Dealerships supply factual details only — name, location, phone, email, and hours — and must keep them accurate.
• Dealerships are responsible for their own communications with their customers, including any link or QR code they share.

Fees and billing

The Service is billed at $399 per dealership per month unless otherwise agreed in writing. Payment is made by card through a secure Stripe payment link we provide after account creation. There are no long-term contracts and an account may be cancelled at any time before the next monthly payment.

Independence and no guarantee

We are not affiliated with, endorsed by, or partnered with any automotive manufacturer or dealership group. We provide transparency into how survey scoring works; we do not guarantee a specific CSI score, response rate, or outcome. To the fullest extent permitted by law, our liability is limited to the amount paid for the Service in the twelve months preceding the claim.

Suspension and termination

Either party may terminate the account at any time. We may suspend or terminate a dealership that violates the compliance rules above. Upon termination we remove the dealership's page and may retain account records as required by law or for legitimate business purposes.

Changes to these terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.

Contact

For questions about these Terms, email info@csiassist.com.